Shipping & Return Policy

Shipping Policy

At Oxyease, we are committed to ensuring a smooth and efficient delivery process for all our customers. All orders are processed within 1-2 business days after payment confirmation, unless otherwise stated.

Shipping Methods
We provide a range of shipping options to suit your needs, including standard and expedited delivery services. Shipping fees are calculated at checkout based on your delivery address and chosen shipping method.

Tracking Your Order
Once your order has shipped, we’ll send you an email with your tracking details. You can use this information to monitor your order’s journey.

Order Issues
If you experience any problems with your order, such as missing or damaged items, please contact us within 5 days of delivery at sachin@oxyease.com. We will work quickly to resolve the issue for you.

Returns & Exchanges Policy

At Oxyease, we aim for 100% customer satisfaction. If you're not fully satisfied with your purchase, we offer hassle-free returns and exchanges under the following guidelines:

Return Eligibility

• Returns must be initiated within 5 days of delivery.
• Products must be unused, in their original packaging, and in a condition suitable for resale.

Return Process
To begin the return process, contact our customer service team at sachin@oxyease.com with your order number and the reason for the return. Once approved, we’ll provide detailed instructions on how to return the item.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product. We recommend using a trackable shipping service to ensure safe delivery back to us.

Refunds & Processing
Once we receive and inspect the returned item(s), we will issue a refund to your original payment method. Refunds typically take 5-10 business days to process, depending on your payment provider.

Exchanges
For exchanges, follow the return process outlined above and place a new order for the replacement product.

Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at sachin@oxyease.com. We will arrange for a replacement or refund based on your preference.